When tapping StreetView, if Google Maps is installed, the StreetView will open in the Google Maps app for the geocoded (latitude and longitude) location. If Google Maps is not installed, the StreetView location will open in the default web browser for the device. For the best StreetView experience, make sure Google Maps is installed on the device.
If you are experiencing issues with Mapping/Navigation, Geocoding, or StreetView services, try the following.
- Google Maps opens, but doesn't take me to an address
- This can be due to the address not being geocoded. Ensure you have a latitude and longitude on the appointment and that is not set to 0.0000 and 0.0000. If it is, the appointment address needs modified and saved to re-geocode the address.
- "This address cannot be geocoded"
- Likely, when the appointment was created, the geocoding failed. Double check the address and ensure that the city/state/zip are correct.
- Try creating another appointment on the same address and validate if the address will then have a latitude and longitude on the appointment. This will help ensure if the address is correct AND can be geocoded with a latitude/longitude.
- I have an address, it's geocoded, but StreetView doesn't work!
- This can be because the Google StreetView car never went down that road and captured a StreetView image. To test, Google the address, tap on the Maps tab, grab the yellow person from the bottom right of the Maps application. When you grab him, the roads he can be dropped on will light up blue. If the address that is marked doesn't have blue lines and you cannot drop the person, the address does not have StreetView available.
- If Google Maps opens but the black loading screen shows and gets stuck, the Google Maps app likely needs to updated. It is recommended to delete the Google Maps app, reinstall and try StreetView from i360 Go again.