Let’s say a user just left your company. You want to deactivate the account, but the user is selected in a custom hierarchy field. Because you can’t immediately deactivate the account, you can freeze it in the meantime.
- From Setup, enter Users in the Quick Find box, then select Users.
- Click the username of the account you want to freeze.
- Click Freeze to block access to the account or Unfreeze to allow access to the account again.
Freezing user accounts doesn’t make their user licenses available for use in your organization. To make their user licenses available, deactivate the accounts.