The Support Bot powered by Zendesk has been embedded across improveit 360’s object model to ensure immediate access to Support Articles and communicate directly with our Support Team.
Follow along with these steps to Enable the new Support Bot feature:
1. First, navigate to setup > custom settings > public systems settings > manage.
Edit Public System Settings and ensure the ‘Enable Zendesk for Salesforce Licenses’ and the ‘Enable Zendesk for Salesforce Platform’ checkboxes are True.
2. Select a record in the breadcrumb trail to test the Zendesk Support bot.
3. In the bottom right-hand corner, you will see the Zendesk bubble. Click to open the bot and then ask a question. After choosing to ‘Get in Touch’, put in a sample ticket.