Here are a few suggestions if Salesforce Authenticator is not remembering your location:
- Ensure 'Location Services' is set to "Always" and 'Background App Refresh’ is enabled in iOS, or Enable Improve Location Accuracy in Location Services in Android. See Automate Two-Factor Authentication from a Trusted Location with Salesforce Authenticator (Versions 2 and 3) for more help.
- Ask your Salesforce Administrator if automation is configured to only work on certain networks.
- Remove all previously trusted locations, and re-add them.
- Please note, the following criteria must be met for the auto-approval to take place:
1) Same user
2) Same action (login, download reports, add new verifier, etc)
3) Same device (browser)
4) Same location (within 100M)
2) Same action (login, download reports, add new verifier, etc)
3) Same device (browser)
4) Same location (within 100M)
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Get help with Salesforce Authenticator.
See also: https://www.youtube.com/watch?v=nuDiUVPoOIU -
Watch the video, Set Up a Two-Factor Authentication Requirement for Your Org