If you are learning about the setting up Campaigns for the first time, we recommend completing this self-led Learning Track: Call Center Manager Self-Led Training
The individual videos contained within the Learning Management Track can be found below:
Campaign Settings:
Understanding Campaign Filter Criteria:
Call Queue Order & Re-Call Priority Settings:
Retire Campaigns, Unlock or Clear Re-Call Assignments:
Create a User Queue:
Common Call Center Reports:
This last video is a 30-minute recorded webinar regarding Creation of Campaigns and ensuring Mutual Exclusivity, as well as what to do if you have an existing Campaign Structure in place and would like to add New Campaigns to the system.