Two videos below explain how to change field values. Each dropdown field or 'Picklist' in improveit 360 can be customized* by your System Administrator. This video will walk through how to locate the Fields on each Object and how to Edit the Values within Picklist.
*NOTE: The Appointment Result Field Values cannot be Edited. Watch the first video below to learn how to 'Deactivate' Result values. DO NOT Rename or add new Result Values to the Picklist. This action will void your improveit 360 Service Agreement.
Result and Result Detail Fields