Each dropdown field or 'Picklist' in improveit 360 can be customized* by your System Administrator. This video will walk through how to locate the Fields on each Object and how to Edit the Values within Picklist fields, and Dependent Picklist Fields (like Appointment Result and Result Detail).
*NOTE: The Appointment Result Field Values cannot be Edited. You can 'Deactivate' Result values however, do not Rename or add new Result Values. This action will void your improveit 360 Service Agreement.
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