An Organization-Wide Email Address is used when you want all emails from your company to appear to come from one Email Address. This is useful also if you do not want your team supplying customers with their own email address. If a Rep leaves your company, a previous customer might email someone who no longer works for your organization.
Setting up an Organization Wide Email Address assures that your customers always know the best way to reach you, and if the client clicks "Reply" on an email from your company, they will reply to the Organization Wide Email Address.
Only the System Administrator User can set the Organization Wide Email Address(es) for your company.
Navigate to Setup and use the Quick Find to search for Organization-Wide Addresses. Click on Organization-Wide Addresses and then click Add
For the Display Name you'll want to use your full Company Name like "Universal Home Improvement" and for the email address, we recommend using a generic inbox that is frequently monitored, something like, "info@universalhomeimprovements.com" as an example.
Next, you will select which User Profiles have the ability to send emails from this Email Address. Unfortunately this feature is incompatible with i360 and stems from basic Salesforce. As such, you'll need to select "Allow All Profiles to Use this From Address", and then move on.
If interested, here's an article that explains why the profile specific org-wide email option is not functional in i360. See Also: Profile-specific Org-Wide Email Address limitation
Lastly, you will need to Verify the Email Address by logging into the Inbox and clicking the Hyperlink provided in the body of the Email. The Email will look like this:
Once verified, the Organization-Wide Email Address is where your company's emails will appear to come from.
NOTE: The Hyperlink to Verify with Expire in 72 Hours. If your Link has expired and you need to Resend a Verification Email, go back to the Organization-Wide Email Addresses within your system and click "Resend" as shown below.
