If your telemarketers are clicking a Disposition button but nothing seems to happen and the system does not load a new Prospect to call, there may be an error message that your team is not seeing.
In the Campaign settings, check for the Prompt Suppression setting.
When Prompt suppression is enabled for a Call Disposition, your team would not see the error message popping up, which indicates that the scheduled Re-Call Date is incorrectly formatted, as this prompt would not appear when Prompt Suppression is enabled. Instead, the User simply isn't able to move on in the Call Queue.
The most likely cause when a Date is formatted incorrectly is the User does not have access to the User Country field on their own User record. The User Country field tells the system which date formatting to use for each User based on the User's Locale setting.
If the User Country field is not visible (Field Level Security) the Call Queue is most likely setting the Scheduled Re-Call in a date format that is not supported for the User's Locale. In the screen shot above, the User is in the US, but the date format is Canadian formatting.
Set the User Country field to visible on the User object to resolve the issue
Navigate to Setup
Go to the Customize Menu and expand the Users menu
Select the User Country field
Click the "Set Field Level Security" button
Ensure this Field is set to visible for all User Profiles
Save your changes.
Ask the telemarketer to try Dispositioning from the Call Queue after the changes are made.