Each Salesforce Platform license user needs a Lightning Console permission set license to use Lightning console apps. Creating a Lightning Console permission set and assigning it to a user auto-assigns the Lightning Console permission set license to that user.
- Verify how many Lightning Console permission set licenses your Salesforce org has. From Setup, enter Company Information in the Quick Find box, then select Company Information and scroll down to Permission Set Licenses. You can see how many permission set licenses are available and have already been assigned. You can also see how many types of permission set licenses you have for different features.
- Create Permission Set.
- From Setup, enter Permission Sets in the Quick Find box, then select Permission Sets.
- Click New.
- Enter Lightning Console for the name.
- From the License dropdown menu, select Lightning Console.
- Click Save.
- Click System Permissions to open the list of user permissions enabled by the Lightning Console permission set, Then click Edit.
- Enable Lightning Console User.
- Click Save.
3. Assign the permission set.
- Click Manage Assignments and then click Add Assignments.
- Select the users with the Salesforce Platform license who need access to Lightning console apps, then click Done. When you assign the permission set to users, salesforce auto-assigns the Lightning Console permission set license to those users.
Step 2: After you assign the Permission Set, you'll want to make sure to add the User’s Profile to the Lightning console app.
Go to Setup
Go to the App Manager
Then click the Arrow next to improveit 360 Lightning Console App
Click Edit
Go to User Profiles and move all the Profiles which need access to the App into the Selected Profiles column.
Then click Save.
If your system does not have a Console App, your System Administrator may need to create one.