Salesforce has a setting included in your user's profiles to automatically update your i360 UI to Lightning version, instead of Salesforce Classic. i360 is currently only available/fully compatible with Salesforce Classic.
If you or your team are annoyed with the automatic layout switching, here is how you can turn OFF this setting per user profile:
- Log into your improveit 360 account and navigate to “Setup”
- In the Navigation Panel on the left, scroll to “Administration Setup”. Click the arrow next to
“Manage Users” and then click on the link for “Profiles”
- Next, click “Edit” next to the profile that is assigned to the user that would like to disable
Salesforce Lightning Experience.
- Under the Administration Permissions section, look for “Lightning Experience User” and ensure
the box is set to False (unchecked) and click the “Save” button at the top of the page.