Downloading and Using the Salesforce Authenticator App
When logging into any Salesforce environment (including improveit 360) after Feb 1st 2022, you will be required to download the Salesforce Authenticator App and perform a two-factor authentication in order to login. This applies to both the desktop application and mobile applications from improveit 360.
Open either the Google Play Store or the Apple App Store from your Mobile device.
Locate the Salesforce Authenticator App and download it to your device.
Launch the Salesforce Authenticator App
Enter your mobile phone number
Then, connect to your improveit 360 User by entering your Username and Password
The Salesforce Authenticator will provide a Two-Word Phrase to use as a passcode:
Go to https://login.salesforce.com/ on any web browser, and enter your Login credentials.
Enter the Two-Word Phrase on the Login screen and click Connect:
This Connects your Authenticator App with the Account related to the Username and Password you've entered.
You should be logged in successfully!
Once this initial connection is established, you will return to this Salesforce Authenticator App to access a six-digit code if logging in again outside the same IP Range, or on a new device.
Once the connection is established within a specific network, you will not be asked for a six-digit code but you will be asked to Approve the login request from your mobile device, every time you login to improveit 360.
Note: If you are accustomed to accessing multiple Salesforce environments (like a Sandbox) you will use the Salesforce Authenticator App for both Accounts. In the screen shot below, note the button: Add an Account at the bottom of the page. Also note there are two Accounts linked to my Authenticator App:
What if I am using the improveit 360 Go Mobile App to login?
When MFA is enabled, you will see this message when logging into the improveit 360 Go Mobile app:
You will have a new notification from the Salesforce Authenticator App to Approve (Note: the device shows Unknown WebKit Mobile and the mobile device's operating system):
(Optional) Extend the Session Timeout Setting
If your Users are being auto-logged out due to inactivity and are being required to re-authenticate frequently, we recommend extending the Session Time Out Setting for your Users.