Update the email address for another User (administrators only)
- Access the User you want to update using the steps in Edit Users.
- Replace the value in the "Email" field with the new email address.
- Choose how to notify the User:
- By not selecting the "Generate new password and notify user immediately", a verification email will be received at the new email and a notification email will be sent to the old email informing them of the change.
- Selecting the "Generate new password and notify user immediately" checkbox will not skip the email change verification - A verification email will be received at the new email and a notification email will be sent to the old email informing them of the change. This will also prompt a password change after the verification link has been clicked.
- Click Save.
To complete the email update, the User must click the verification link sent to their new email and complete the resulting verification steps within 72 hours.
Notes:
- This email verification process will only happen when changing the email address on the User record to an email other than the User's email address. It does not apply when changing the Return Address within that User's personal email settings.
- A single email address may be used for multiple Users (applies to all organizations).