Once you have setup your Campaign Defaults , the next step before creating your Campaigns is setting up your 'Queues' or groups of Users who will be assigned to Campaigns.
Creating 'Queues'
Logged in as the Admin User, click on your name in the upper right hand corner and click 'Setup'.
Scroll down to the Administration Setup section. Click 'Manage Users' and 'Queues'.
Click 'New'.
Enter a name for the new Queue. It is a best practice to be descriptive in the name of the Queue to easily distinguish it from others created. If you only have on group of Users you would like to assign to your Campaigns you can name the Queue 'Telemarketers' or 'Call Agents'.
In the 'Supported Objects' section, select 'Campaign (Installed Package: i361 Enterprise' and click the 'Add' button to move the object over to the 'Selected Objects' section.
Select the Users you would like assigned to this Queue from the 'Available Members' section and click the 'Add' button to move them to the 'Select Members' section. These Users will be the only Users who can access the Campaign assigned to this Queue.
Click 'Save'.
Please also see: Adding Users to Call Queues