This video is part of a series for Call Center Managers. For more information on setting up Call Campaigns, check out the full video series: Call Center Manager - Campaign Setup
In this video we will discuss Re-Call Settings and how they apply to each Call Disposition. We'll discuss the Prompt Suppression settings as well as Marketing Opportunity creation settings when using 'Remarket'. We will also discuss the importance of the Call Limit and Age Limit Settings.
Campaign Settings:
See also: Evaluating Campaign Re-Calls and When to Adjust Campaign Settings
Always keep in mind, Scheduled Re-Calls may be prioritized higher than Uncalled Prospects if you created the Campaign before setting your Global Campaign Defaults.